30 minutes instead of hours of searching, full transparency over 150+ contracts - and 100% audit readiness. Find out how MARKT-PILOT has transformed its contract management from a decentralized risk to a central success factor. With ContractHero, the scale-up has bundled all contracts and documents in one place, automated deadlines and created clear responsibilities. The result: greater efficiency, less avoidable expenditure and the certainty that even the strictest compliance requirements such as ISO 27001 can be met with confidence.
MARKT-PILOT is a growing scale-up in the SaaS sector. The solution sets new standards in spare parts pricing by providing companies in the industrial and mechanical engineering sectors with full market transparency for the first time. Founded in 2020, MARKT-PILOT now employs around 150 people and has an international presence, including in Chicago, Milan and Stockholm. The company has relied on ContractHero for contract management since the beginning of 2023.
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With rapid growth, contract management is also changing: processes are becoming more complex, responsibilities are no longer clearly assigned and contracts are often spread across different departments. This means that it is easy to lose track of service provider contracts, software licenses or vehicle fleets. As with many scale-ups, for MARKT-PILOT this meant that the issue was increasingly time-consuming and had to be tackled in a structured manner.
"As we grow, it is crucial to maintain an overview of terms, notice periods and responsibilities. Creating clear structures for this was an important step for us."
Another key point was the increasing requirements for security and verification obligations. MARKT-PILOT underwent ISO 27001 certification and is preparing for the SOC 2 audit - international standards that prove that data is processed securely and that clear control mechanisms are in place. If there is no central overview of all contracts, it becomes difficult to provide evidence in full and on time - a sensitive issue in a growth phase where trust is essential.
"For audits such as ISO 27001 or SOC 2, it is crucial that our software meets the compliance requirements. This is exactly where ContractHero offers security."
One important aspect of contract management is compliance with notice periods. Without clear reminders or centralized transparency, there is a risk that contracts will automatically continue to run - resulting in costs that could easily be avoided. MARKT-PILOT recognized this risk early on and saw the need to create more structure here.
"Especially when it comes to notice periods, it is crucial to keep an overview. Otherwise contracts can be extended unintentionally - with additional costs as a result."
With ContractHero, MARKT-PILOT introduced a central and scalable platform for all service provider and software contracts - a solution that can easily keep pace with the company's rapid growth. All relevant documents are clearly stored in one place, ensuring transparency and control even as the company continues to grow. The AI analysis functionIt automatically reads out contract content, significantly reducing manual effort. The roles and rights concept also helps to create clear responsibilities and establish structures that can be flexibly adapted to new teams, departments and markets.
"It is particularly helpful that all documents relating to a contract - such as vehicle registration certificates or license certificates - are clearly stored in one place. We have also recently started using the AI analysis function. It saves a huge amount of time because contract content is read out automatically."
The new structure also means security for audits. Contract overviews that meet ISO requirements can be created at the touch of a button. The integrated role system clearly regulates who has access to which documents at all times. This strengthens MARKT-PILOT's position as an audited and trustworthy partner for customers and investors.
"The integrated role system ensures that responsibilities are clearly defined. This is a great advantage for our audits - we can show which contracts exist at the touch of a button and thus meet the requirements of our customers and auditors."
Another decisive advantage is the automated deadline control. ContractHero reliably reminds you of termination and expiry dates. This eliminates unwanted contract extensions, which avoids additional costs and creates planning security.
"The deadline control now runs automatically. This means we can be sure that there are no more conflicts or unwanted extensions."
Since the introduction of ContractHero, contract management is no longer a time-consuming issue for MARKT-PILOT. Instead of hours of coordination or time-consuming searches, half an hour a week is now enough to complete all relevant tasks. Those responsible can now focus their time on strategic issues instead of administrative tasks.
With ContractHero, MARKT-PILOT has a central platform on which all 150+ contracts and associated documents are bundled. Whether software licenses, vehicle fleet or service provider contracts - everything is transparent and easy to find. This clear structure not only facilitates day-to-day collaboration, but also ensures full traceability for investor updates and due diligence audits. The company has thus created a stable basis for continuing its growth efficiently and securely.
The automatic deadline control ensures that MARKT-PILOT reliably adheres to notice periods. Unwanted contract extensions, which used to lead to unnecessary costs, are a thing of the past. With automatic reminders, the company is always on the safe side.
ContractHero supports MARKT-PILOT not only in everyday life, but also with the high compliance requirements. With clearly regulated access rights and complete documentation, contract management is ISO-compliant - an important prerequisite for being recognized as a certified and trustworthy supplier.
With ContractHero, MARKT-PILOT has transformed its contract management from a decentralized risk factor to a scalable, secure process. Especially in the scale-up phase, where structure, efficiency and compliance are crucial, the solution proved to be a valuable lever. ContractHero not only enables the necessary transparency in day-to-day business, but also creates a resilient basis for investors, audits and further international growth.
For a company that is developing at a rapid pace, it is crucial that contract management can be flexibly adapted to new requirements. MARKT-PILOT is now in a position to maintain an overview and reliably control risks, even with an increasing number of contracts, new locations or growing teams.
"With ContractHero, we work more efficiently, transparently and securely. We particularly appreciate the personal support and the regular updates - you can feel that the product is being continuously developed."
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