1. introduction
In the following, we provide information about the processing of personal data when using
- our website https://www.contracthero.com
- our social media profiles.
Personal data is all data that can be related to a specific natural person, e.g. their name or IP address.
1.1 Contact details
The controller pursuant to Article 4(7) of the EU General Data Protection Regulation (GDPR) is ContractHero GmbH, Reichardtstrasse 3, 06114 Halle (Saale), Germany, email: datenschutz@contracthero.com. We are legally represented by Gerry-Constantin Koch, Sebastian Wengryn.
Our data protection officer can be contacted via heyData GmbH, Schützenstraße 5, 10117 Berlin, www.heydata.eu, e-mail: datenschutz@heydata.eu.
1.2 Scope of data processing, purposes of processing and legal bases
The scope of data processing, purposes of processing and legal bases are explained in detail below. The following legal bases for data processing can generally be considered:
1.3 Data processing outside the EEA
Insofar as we transfer data to service providers or other third parties outside the EEA, adequacy decisions of the EU Commission pursuant to Art. 45 para. 3 GDPR guarantee the security of the data during transfer, insofar as these exist, as is the case, for example, for the UK, Canada and Israel.
When transferring data to service providers in the USA, the legal basis for data transfer is an adequacy decision by the EU Commission if the service provider has also been certified under the EU-US Data Privacy Framework.
In other cases (e.g. if no adequacy decision exists), the legal basis for data transfer is usually standard contractual clauses, i.e. unless we indicate otherwise. These are a set of rules adopted by the EU Commission and form part of the contract with the respective third party. According to Art. 46 para. 2 lit. b GDPR, they guarantee the security of data transfer. Many of the providers have issued contractual guarantees that go beyond the standard contractual clauses and protect the data beyond the standard contractual clauses. These are, for example, guarantees regarding the encryption of the data or regarding the obligation of the third party to inform the data subject if law enforcement agencies wish to access data.
1.4 Storage period
Unless expressly stated in this privacy policy, the data stored by us will be deleted as soon as it is no longer required for its intended purpose and the deletion does not conflict with any statutory retention obligations. If the data is not deleted because it is required for other and legally permissible purposes, its processing will be restricted, i.e. the data will be blocked and not processed for other purposes. This applies, for example, to data that we are required to retain for commercial or tax law reasons.
1.5 Rights of data subjects
Data subjects have the following rights vis-à-vis us with regard to the personal data concerning them:
Data subjects also have the right to complain to a data protection supervisory authority about the processing of their personal data. Contact details of the data protection supervisory authorities can be found at https://www.bfdi.bund.de/DE/Service/Anschriften/Laender/Laender-node.html.
1.6 Obligation to provide data
Customers, interested parties or third parties only have to provide us with the personal data that is necessary for the establishment, execution and termination of the business relationship or for the other relationship or that we are legally obliged to collect. Without this data, we will generally have to refuse to conclude a contract or provide a service or will no longer be able to perform an existing contract or other relationship.
Mandatory information is marked as such.
1.7 No automated decision-making in individual cases
In principle, we do not use fully automated decision-making in accordance with Article 22 GDPR to establish and perform a business relationship or other relationship. Should we use these procedures in individual cases, we will inform you of this separately if this is required by law.
1.8 Contacting us
When you contact us, e.g. by email or telephone, the data you provide us with (e.g. names and email addresses) will be stored by us in order to answer your questions. The legal basis for the processing is our legitimate interest (Art. 6 para. 1 sentence 1 lit. f GDPR) in answering inquiries addressed to us. We delete the data arising in this context after storage is no longer necessary or restrict processing if there are statutory retention obligations.
1.9 Customer surveys
From time to time, we conduct customer surveys to get to know our customers and their wishes better. We collect the data requested in each case. It is our legitimate interest to get to know our customers and their wishes better, so that the legal basis for the associated data processing is Art. 6 para. 1 sentence 1 lit. f GDPR. We delete the data once the results of the surveys have been evaluated.
2. Newsletter
We reserve the right to inform customers who have already used our services or purchased goods about our offers from time to time by email or other means if they have not objected to this. The legal basis for this data processing is Art. 6 para. 1 sentence 1 lit. f GDPR. Our legitimate interest lies in direct advertising (Recital 47 GDPR). Customers can object to the use of their email address for advertising purposes at any time at no additional cost, for example via the link at the end of each email or by sending an email to our email address stated above.
Interested parties have the option of subscribing to a free newsletter. We process the data provided during registration exclusively for the purpose of sending the newsletter. Registration takes place by selecting the corresponding field on our website, by ticking the corresponding field in a paper document or by another clear action, whereby interested parties declare their consent to the processing of their data, so that the legal basis is Art. 6 para. 1 sentence 1 lit. a GDPR. Consent can be withdrawn at any time, e.g. by clicking on the corresponding link in the newsletter or by sending a message to the email address provided above. The processing of the data until revocation remains lawful even in the event of revocation.
Based on the consent of the recipients (Art. 6 para. 1 sentence 1 lit. a GDPR), we also measure the opening and click rate of our newsletters in order to understand which content is relevant for our recipients.
We send newsletters with Pipedrive from the provider Pipedrive OÜ, Mustamäe tee 3a, 10615 Tallinn, Estonia The provider processes content, usage, meta/communication data and contact data in the EU. Further information can be found in the provider's privacy policy at https://www.pipedrive.com/en/privacy
3. Data processing on our website
3.1 Note for website visitors from Germany
Our website stores information in the terminal equipment of website visitors (e.g. cookies) or accesses information that is already stored in the terminal equipment (e.g. IP addresses). What information this is in detail can be seen in the following sections.
This storage and access takes place on the basis of the following provisions:
Downstream data processing is carried out in accordance with the following sections and on the basis of the provisions of the GDPR.
3.2 Informational use of the website
When the website is used for informational purposes, i.e. when visitors to the website do not send us information separately, we collect the personal data that the browser transmits to our server in order to ensure the stability and security of our website. This is our legitimate interest, so the legal basis is Art. 6 para. 1 sentence 1 lit. f GDPR.
These data are
This data is also stored in log files. It is deleted when it is no longer necessary to store it, at the latest after 14 days.
3.3 Web hosting and provision of the website
Our website is hosted by Webflow. The provider is Webflow, Inc., 398 11th St., Floor 2, San Francisco, CA 94103, USA. The provider processes the personal data transmitted via the website, e.g., content, usage, meta/communication, or contact data, in the USA. Further information can be found in the provider's privacy policy at https://webflow.com/legal/eu-privacy-policy.
It is in our legitimate interest to provide a website, so the legal basis for the data processing described is Art. 6 (1) (f) GDPR.
We use the Cloudfront content delivery network (Amazon AWS) for our website. The provider is Amazon Web Services, Inc., P.O. Box 81226 Seattle, WA 98108-1226 USA. The provider processes the personal data transmitted via the website, e.g., content, usage, meta/communication, or contact data, in the USA. Further information can be found in the provider's privacy policy at https://d1.awsstatic.com/legal/privacypolicy/AWS_Privacy_Notice__German_Translation.pdf.
We have a legitimate interest in using sufficient storage and delivery capacities to ensure optimal data throughput even during peak loads. The legal basis for the data processing described is therefore Art. 6 (1) (f) GDPR.
The legal basis for the transfer to a country outside the EEA is the adequacy decision. The security of the data transferred to the third country (i.e., a country outside the EEA) is guaranteed because the EU Commission has decided, within the framework of an adequacy decision pursuant to Art. 45 (3) GDPR, that the third country offers an adequate level of protection.
3.4 Contact form
When you contact us via the contact form on our website, we store the data requested there and the content of the message. The legal basis for the processing is our legitimate interest in responding to inquiries addressed to us. The legal basis for the processing is therefore Art. 6 (1) (f) GDPR. We delete the data collected in this context once storage is no longer necessary, or restrict processing if there are legal retention obligations.
3.5 Job advertisements
We publish vacancies in our company on our website, on pages linked to the website, or on third-party websites.
The data provided in the application is processed for the purpose of carrying out the application process. Insofar as this is necessary for our decision to establish an employment relationship, the legal basis is Art. 88 (1) GDPR in conjunction with § 26 (1) BDSG. We have marked the data required to carry out the application process accordingly or have indicated it. If applicants do not provide this data, we cannot process the application.
Further data is voluntary and not required for an application. If applicants provide further information, this is based on their consent (Art. 6 (1) (a) GDPR).
We ask applicants to refrain from including information on political opinions, religious beliefs, and similar sensitive data in their CVs and cover letters. This information is not required for an application. If applicants nevertheless provide such information, we cannot prevent its processing in the context of processing the resume or cover letter. Its processing is then also based on the consent of the applicants (Art. 9 (2) (a) GDPR). Finally, we process applicants' data for further application procedures if they have given us their consent to do so. In this case, the legal basis is Art. 6 (1) (a) GDPR. We pass on applicants' data to the relevant employees in the human resources department, to our processors in the area of recruiting, and to other employees involved in the application process. If we enter into an employment relationship with the applicant following the application process, we will only delete the data after the employment relationship has ended. Otherwise, we will delete the data no later than six months after rejecting an applicant. If applicants have given us their consent to use their data for further application processes, we will only delete their data one year after receiving the application.
3.6 Booking appointments
Visitors to our website can book appointments with us. For this purpose, we process meta or communication data in addition to the data entered. We have a legitimate interest in offering interested parties a user-friendly way to make appointments. Therefore, the legal basis for data processing is Art. 6 (1) (f) GDPR. If we use a third-party tool for the appointment, the relevant information can be found under "Third-party providers."
3.7 Technically necessary cookies
Our website uses cookies. Cookies are small text files that are stored in the web browser on the end device of a site visitor. Cookies help to make the website more user-friendly, effective, and secure. Insofar as these cookies are necessary for the operation of our website or its functions (hereinafter "technically necessary cookies"), the legal basis for the associated data processing is Art. 6 (1) (f) GDPR. We have a legitimate interest in providing customers and other site visitors with a functional website.
Specifically, we use technically necessary cookies for the following purpose or purposes:
3.8 Third-party providers
3.8.1 Salesviewer
We use Salesviewer to generate leads. The provider is SalesViewer® GmbH, Huestraße 30, 44787 Bochum, Germany. The provider processes contact data (e.g., email addresses, telephone numbers) and meta/communication data (e.g., device information, IP addresses) in the EU. The legal basis for processing is Art. 6 (1) (a) GDPR. Processing is based on consent. Data subjects can revoke their consent at any time by contacting us, e.g., using the contact details provided in our privacy policy. The revocation does not affect the lawfulness of the processing until revocation. The data will be deleted when the purpose for which it was collected no longer applies and there is no obligation to retain it. Further information is available in the provider's privacy policy at https://www.salesviewer.com/de/datenschutzerklaerung.
3.8.2 Google Web Fonts
We use Google Web Fonts for fonts on the website. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. However, processing only takes place on our servers. The provider processes meta/communication data (e.g., device information, IP addresses) in the EU. The legal basis for processing is Art. 6 (1) (f) GDPR. We have a legitimate interest in using an easy-to-use and cost-effective font on our website. Further information is available in the provider's privacy policy at https://policies.google.com/privacy?hl=de.
3.8.3 Weglot
We use Weglot for translations. The provider is Weglot, 138, rue Pierre Joigneaux in BOIS-COLOMBES (92270), France. The provider processes meta/communication data (e.g., device information, IP addresses) in the EU. The legal basis for processing is Art. 6 (1) (a) GDPR. Processing is based on consent. Data subjects can revoke their consent at any time by contacting us, e.g., using the contact details provided in our privacy policy. The revocation does not affect the lawfulness of the processing until the revocation. The data will be deleted when the purpose for which it was collected no longer applies and there is no obligation to retain it. Further information is available in the provider's privacy policy at https://weglot.com/de/privacy/.
3.8.4 Google Analytics
We use Google Analytics for analysis. The provider is Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. The provider processes usage data (e.g., websites visited, interest in content, access times) and meta/communication data (e.g., device information, IP addresses) in the USA. The legal basis for processing is Art. 6 (1) (a) GDPR. Processing is based on consent. Data subjects can revoke their consent at any time by contacting us, e.g., using the contact details provided in our privacy policy. Revocation does not affect the lawfulness of processing until revocation. The legal basis for the transfer to a country outside the EEA is an adequacy decision. The security of the data transferred to the third country (i.e., a country outside the EEA) is guaranteed because the EU Commission has decided, within the framework of an adequacy decision pursuant to Art. 45 (3) GDPR, that the third country offers an adequate level of protection. The data will be deleted when the purpose for which it was collected no longer applies and there is no obligation to retain it. Further information is available in the provider's privacy policy at https://policies.google.com/privacy?hl=de.
3.8.5 Webflow
We use Webflow to create websites. The provider is Webflow, Inc., 398 11th St., Floor 2, San Francisco, CA 94103, USA. The provider processes usage data (e.g., visited web pages, interest in content, access times) and meta/communication data (e.g., device information, IP addresses) in the USA. The legal basis for processing is Art. 6 (1) (f) GDPR. We have a legitimate interest in setting up and maintaining a website and thus presenting ourselves to the outside world. The legal basis for the transfer to a country outside the EEA is the adequacy decision. The security of the data transferred to the third country (i.e., a country outside the EEA) is guaranteed because the EU Commission has decided, within the framework of an adequacy decision pursuant to Art. 45 (3) GDPR, that the third country offers an adequate level of protection. We delete the data when the purpose for which it was collected no longer applies. Further information is available in the provider's privacy policy at https://webflow.com/legal/eu-privacy-policy.
3.8.6 Google Conversion Tag
We use Google Conversion Tag for conversion tracking. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. The provider processes usage data (e.g., visited websites, interest in content, access times) in the USA. The legal basis for processing is Art. 6 (1) (a) GDPR. Processing is based on consent. Data subjects can revoke their consent at any time by contacting us, e.g., using the contact details provided in our privacy policy. The revocation does not affect the lawfulness of the processing until the revocation. The legal basis for the transfer to a country outside the EEA is an adequacy decision. The security of the data transferred to the third country (i.e., a country outside the EEA) is guaranteed because the EU Commission has decided, within the framework of an adequacy decision pursuant to Art. 45 (3) GDPR, that the third country offers an adequate level of protection. The data will be deleted when the purpose for which it was collected no longer applies and there is no obligation to retain it. Further information is available in the provider's privacy policy at https://policies.google.com/privacy?hl=de https://support.google.com/tagmanager/answer/9323295?hl=de&ref_topic=3441532.
3.8.7 Google Marketing Platform
We use Google Marketing Platform for analysis and advertising. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. The provider processes usage data (e.g., websites visited, interest in content, access times) and meta/communication data (e.g., device information, IP addresses) in the USA. The legal basis for processing is Art. 6 (1) (a) GDPR. Processing is based on consent. Data subjects can revoke their consent at any time by contacting us, e.g., using the contact details provided in our privacy policy. The revocation does not affect the lawfulness of the processing until the revocation. The legal basis for the transfer to a country outside the EEA is an adequacy decision. The security of the data transferred to the third country (i.e., a country outside the EEA) is guaranteed because the EU Commission has decided, within the framework of an adequacy decision pursuant to Art. 45 (3) GDPR, that the third country offers an adequate level of protection. We delete the data when the purpose for which it was collected no longer applies. Further information is available in the provider's privacy policy at https://policies.google.com/privacy?hl=de.
3.8.8 Google Tag Manager
We use Google Tag Manager for analysis and advertising purposes. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. The provider processes usage data (e.g., websites visited, interest in content, access times) in the USA. The legal basis for the processing is Art. 6 (1) (a) GDPR. Processing is based on consent. Data subjects can revoke their consent at any time by contacting us, e.g., using the contact details provided in our privacy policy. The revocation does not affect the lawfulness of the processing until the revocation. The legal basis for the transfer to a country outside the EEA is an adequacy decision. The security of the data transferred to the third country (i.e., a country outside the EEA) is guaranteed because the EU Commission has decided, within the framework of an adequacy decision pursuant to Art. 45 (3) GDPR, that the third country offers an adequate level of protection. We delete the data when the purpose for which it was collected no longer applies. Further information is available in the provider's privacy policy at https://policies.google.com/privacy?hl=de.
3.8.9 Demio
We use Demio for webinars. The provider is Banzai International, Inc., 435 Ericksen Ave, Suite 250, Bainbridge Island, WA 98110.The provider processes usage data (e.g., websites visited, interest in content, access times), contact data (e.g., email addresses, telephone numbers), and meta/communication data (e.g., device information, IP addresses) in the USA. The legal basis for processing is Art. 6 (1) (f) GDPR. We have a legitimate interest in promoting our company through events with external impact. The legal basis for the transfer to a country outside the EEA is standard contractual clauses. The security of the data transferred to the third country (i.e., a country outside the EEA) is guaranteed by standard data protection clauses (Art. 46 (2) (c) GDPR) issued in accordance with the review procedure under Art. 93 (2) GDPR, which we have agreed with the provider. The data will be deleted when the purpose for which it was collected no longer applies and there is no obligation to retain it. Further information is available in the provider's privacy policy at https://www.banzai.io/legal/privacy-policy.
3.8.10 Calendly
We use Calendly to schedule appointments. The provider is Calendly LLC, BB&T Tower, 271 17th St NW, Atlanta, GA 30363, USA. The provider processes usage data (e.g., websites visited, interest in content, access times), contact data (e.g., email addresses, telephone numbers), and master data (e.g., names, addresses) in the USA. The legal basis for processing is Art. 6 (1) (a) GDPR. Processing is based on consent. Data subjects can revoke their consent at any time by contacting us, e.g., using the contact details provided in our privacy policy. The revocation does not affect the lawfulness of the processing until the revocation. The legal basis for the transfer to a country outside the EEA is an adequacy decision. The security of the data transferred to the third country (i.e., a country outside the EEA) is guaranteed because the EU Commission has decided, within the framework of an adequacy decision pursuant to Art. 45 (3) GDPR, that the third country offers an adequate level of protection. We delete the data when the purpose for which it was collected no longer applies. Further information is available in the provider's privacy policy at https://calendly.com/pages/privacy.
3.8.11 Zapier
We use Zapier for automation between applications. The provider is Zapier, Inc., 548 Market St. #62411, San Francisco, CA94104-5401, USA. The provider processes usage data (e.g., visited websites, interest in content, access times) and meta/communication data (e.g., device information, IP addresses) in the USA. The legal basis for processing is Art. 6 (1) (f) GDPR. We have a legitimate interest in easily connecting the applications in our company and thus optimizing the way we work. The legal basis for the transfer to a country outside the EEA is an adequacy decision. The security of the data transferred to the third country (i.e., a country outside the EEA) is guaranteed because the EU Commission has decided, within the framework of an adequacy decision pursuant to Art. 45 (3) GDPR, that the third country offers an adequate level of protection. We delete the data when the purpose for which it was collected no longer applies. Further information is available in the provider's privacy policy at https://zapier.com/privacy.
4. Data processing on social media platforms
We are represented on social media networks in order to present our organization and our services there. The operators of these networks regularly process their users' data for advertising purposes. Among other things, they create user profiles based on their online behavior, which are used, for example, to display advertising on the network pages and elsewhere on the Internet that corresponds to the interests of the users. To do this, the operators of the networks store information about user behavior in cookies on the users' computers. It cannot be ruled out that the operators may combine this information with other data. Users can find further information and instructions on how to object to processing by the site operators in the privacy policies of the respective operators listed below. It is also possible that the operators or their servers are located in non-EU countries, meaning that they process data there. This may pose risks for users, e.g. because it makes it more difficult to enforce their rights or because government agencies may access the data. When users of the networks contact us via our profiles, we process the data provided to us in order to respond to their inquiries. This is in our legitimate interest, so the legal basis is Art. 6 (1) (f) GDPR.
4.1 Facebook
We maintain a profile on Facebook. The operator is Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. The privacy policy is available here: https://www.facebook.com/policy.php. One way to object to data processing is via the settings for advertisements: https://www.facebook.com/settings?tab=ads.
On the basis of an agreement, we are jointly responsible with Facebook for the processing of the data of visitors to our profile within the meaning of Art. 26 GDPR. Facebook explains exactly what data is processed at https://www.facebook.com/legal/terms/information_about_page_insights_data. Data subjects can exercise their rights both against us and against Facebook. However, according to our agreement with Facebook, we are obliged to forward requests to Facebook. Data subjects will therefore receive a faster response if they contact Facebook directly.
4.2 Instagram
We maintain a profile on Instagram. The operator is Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. The privacy policy is available here: https://help.instagram.com/519522125107875.
4.3 TikTok
We maintain a profile on TikTok. The operator is TikTok Technology Limited, whose registered office is at 10 Earlsfort Terrace, Dublin, D02 T380, Ireland. The privacy policy is available here: https://www.tiktok.com/de/privacy-policy.
4.4 YouTube
We maintain a profile on YouTube. The operator is Google Ireland Limited Gordon House, Barrow Street Dublin 4, Ireland. The privacy policy is available here: https://policies.google.com/privacy?hl=de.
4.5 X (formerly Twitter)
We maintain a profile on X. The operator is X Corp., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. The privacy policy is available here: https://twitter.com/de/privacy. You can object to data processing via the settings for advertisements: https://twitter.com/personalization.
4.6 LinkedIn
We maintain a profile on LinkedIn. The operator is LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland. The privacy policy is available here: https://www.linkedin.com/legal/privacy-policy?_l=de_DE. You can object to data processing via the settings for advertisements: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.
4.7 Xing
We maintain a profile on Xing. The operator is New Work SE, Dammtorstraße 29-32, 20354 Hamburg. The privacy policy is available here: https://privacy.xing.com/de/datenschutzerklaerung.
5. Changes to this privacy policy
We reserve the right to change this privacy policy with future effect. The latest version is available here:
6. Questions and comments
If you have any questions or comments regarding this privacy policy, please do not hesitate to contact us using the contact details provided above.
