Information Security According to ISO 27001 –
‍Certified Company-wide

ContractHero is ISO/IEC 27001-certified—based on a comprehensive information security management system (ISMS) that serves as the foundation for many other certifications. An independent, accredited body conducts an annual audit; you can view the certificate at any time in the Trust Center.

ISO 27001
ISO 27001 certified
GDPR
GDPR-compliant
Hosting in Germany
Hosting in Germany
EU AI Act
Compliant with the EU AI Act

Hundreds of leading companies manage their contracts with ContractHero

Hosting in Germany
100 %
Data Processing in Germany
ISO 27001 certified
ISO 27001
certified
Penetration Tests
twice a year
External penetration tests
Audit Log
Audit Log
for every action
Rating: 4.7 to 4.9 stars
4.7–4.9
OMR · G2 · Capterra
Why ContractHero

Why ContractHero Is the Safe Choice

What sets ContractHero apart from generic and U.S.-based tools.

Certified as a whole company

At ContractHero, ISO 27001 covers the entire company—all processes and systems, not just a portion of them. In the contract management software market, this is the exception.

Get Through Any Vendor Assessment Faster

Certificates, AVVs, TOMs, and subprocessors are publicly available in the Trust Center. Procurement and security teams can review them in minutes instead of weeks.

Current Standard: ISO 27001:2022

Certified according to the current version of the standard (2022), with a documented safety management system and processes that are implemented in practice.

What ISO 27001 Certification Covers

ISO/IEC 27001:2022 – Current Standard

Certified according to the current version of the standard (2022)—as a company with documented processes that are audited annually.

The company is certified

The way we handle risks, roles, and permissions follows clear, documented rules—not chance or individual discretion.

Hosted in certified data centers

The servers are located in German data centers in Frankfurt, which are themselves certified to ISO 27001, 27017, and 27018. Your data does not leave Germany.

Audited by an accredited body

The certificate is issued by an independent, accredited certification body and is reviewed annually to ensure its validity.

Security as an Ongoing Process

Planned, implemented, reviewed, improved: Audit and test results are continuously incorporated into concrete improvements.

ISO 27001 and GDPR Certificates
Customer Testimonials

What Customers Say About Security

"Compliance with strict security standards was a key priority for our organization, and ContractHero met these requirements with ease."

Maria Kruber
Maria Kruber
SVP Finance & CFO

“It’s important to have a German provider, because with the certifications that ContractHero has, we’re in a particularly secure position when it comes to storing contract data.”

Jan Kaeten
Jan Kaeten
Group CFO, The Relevance Group

What's Behind the ISO 27001 Certification

Certified as a company in its entirety

It’s not just individual systems: ContractHero is certified to ISO 27001 as a whole company. This certification is based on a comprehensive information security management system (ISMS), which serves as the foundation for many other certifications.

Organization & Processes

Clear roles and responsibilities, regularly reviewed service providers, and documented procedures—so that security does not depend on individual people.

Technology & Systems

Data encryption, logging of all access attempts, clearly defined access permissions, and regular security tests to identify and address vulnerabilities.

People & Locations

Secure access points and devices, as well as trained employees who are bound by confidentiality agreements.

Security as an Ongoing Process

A security management system that is actively implemented and audited annually by an independent body—not just a one-time document.

For Your Vendor Assessment

All certificates are consolidated in the Trust Center

Your IT and legal teams can find the relevant documents in one place, where they are publicly accessible.

ISO/IEC 27001:2022 Certificate (publicly available)
Data Processing Agreement (DPA) pursuant to Article 28 of the GDPR
List of subprocessors, including location and role
Technical and Organizational Measures (TOMs)
Summary of the Most Recent Penetration Test
Availability & Status (Status Page)
Trust Center

Publicly accessible; no login or sales pitch required.

trust.contracthero.com →
In detail

Explore Security Topics in Depth

Data Security Overview

All safety measures and documentation at a glance.

Learn more →
Hosting in Germany

100% data storage in Frankfurt, protection against access from abroad.

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EU AI Act

Responsible, audited AI for your contracts.

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Contract data under full control - checked, protected and processed exclusively in Germany

  • Data processing exclusively on servers in Germany

    The processing of your data - including storage, retrieval, forwarding and archiving - takes place exclusively in ISO/IEC 27001:2022, ISO/IEC 27017:2015, ISO/IEC 27018:2019 and CSA STAR CCM v4.0. certified data centers in Frankfurt, Germany.

  • US CLOUD Act? Our data structure protects you

    Our technical architecture - including end-to-end encryption - and contractual safeguards ensure that data access from abroad is neither possible nor legally enforceable. Access to confidential content is reserved exclusively for authorized users.

  • Complete traceability of all activities

    ContractHero documents all relevant actions in detailed audit logs. From file accesses and rights changes to user logins, every step is logged completely and comprehensibly. This allows you to meet internal and regulatory requirements for transparency and compliance in a legally compliant manner.

  • Certified security standards and regular penetration tests

    ContractHero has its systems regularly tested by external security experts (penetration testing). In addition, we meet the highest requirements in accordance with international security standards - over and above ISO certifications.

  • Privacy by design & default (according to GDPR)

    Our platform is designed in such a way that data protection is already guaranteed at a technical level and by default. Functions that could disclose data are deactivated by default and must be consciously activated.

Would you like to get to know ContractHero?
Want to know how ContractHero can make your contract management more automated and secure? Request a product demo now to get your questions answered and experience the benefits for yourself.
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Want to know how ContractHero can make your contract management more automated and secure? Request a product demo now to get your questions answered and experience the benefits for yourself.

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Frequently asked questions

What is ISO 27001?

ISO/IEC 27001 is the leading international standard for information security management systems (ISMS). It defines how organizations systematically identify and manage risks and continuously improve their processes. ContractHero is certified to the current version of ISO/IEC 27001:2022.

Is ContractHero actually ISO 27001-certified, or is it just “based on” the standard?

ContractHero is fully certified—not just "based on" a standard. The certificate is issued by an independent, accredited certification body and is publicly available in the Trust Center.

Does the ISO 27001 certification apply to the entire company?

Yes. ContractHero is certified as a whole—all of its processes, employees, and systems, not just one specific area. In the contract management software market, company-wide certification is the exception.

Who conducts the audits, and how often?

An independent, accredited certification body audits the ISMS and issues the certificate; its effectiveness is verified annually through a surveillance audit.

Where can I view the ISO 27001 certificate?

The current ISO/IEC 27001:2022 certificate is publicly available in the Trust Center at trust.contracthero.com—no login or sales consultation required.

What is the difference between ISO 27001 and SOC 2?

ISO 27001 is an internationally recognized certification for an information security management system (ISMS); SOC 2 is an audit report based on defined trust service criteria that is primarily used in the United States. For the European market, ISO 27001 is the established standard.

Do ISO 27017 and ISO 27018 also apply?

Yes—but at the data center level: The Frankfurt data centers we use are also certified to ISO 27017 (cloud security) and ISO 27018 (protection of personal data in the cloud).