Last update: April 2025
In the following, we provide information about the processing of personal data when using our web app https://app.contracthero.com/
Personal data is all data that can be related to a specific natural person, e.g. their name or IP address.
The controller pursuant to Art. 4 (7) of the EU General Data Protection Regulation (GDPR) is ContractHero GmbH, Parkstraße 89a, 13086 Berlin, Germany, e-mail: datenschutz@contracthero.com. We are legally represented by Gerry-Constantin Koch, Sebastian Wengryn.
Our data protection officer is heyData GmbH, Schützenstraße 5, 10117 Berlin, Germany, www.heydata.eu, e-mail: datenschutz@heydata.eu.
The scope of data processing, processing purposes and legal bases are explained in detail below. The following can be considered as the legal basis for data processing:
Insofar as we transfer data to service providers or other third parties outside the EEA, adequacy decisions of the EU Commission pursuant to Art. 45 para. 3 GDPR guarantee the security of the data during transfer, insofar as these exist, as is the case for the UK, Canada and Israel, for example.
In the case of data transfer to service providers in the USA, the legal basis for data transfer is an adequacy decision by the EU Commission if the service provider is also certified under the EU-US Data Privacy Framework.
In other cases (e.g. if there is no adequacy decision), the legal basis for the data transfer is usually standard contractual clauses, unless we indicate otherwise. These are a set of rules adopted by the EU Commission and form part of the contract with the respective third party. According to Art. 46 para. 2 lit. b GDPR, they guarantee the security of data transfer. Many of the providers have provided contractual guarantees that go beyond the standard contractual clauses and protect the data beyond the standard contractual clauses. These are, for example, guarantees regarding the encryption of the data or regarding the obligation of the third party to inform the data subject if law enforcement agencies wish to access data.
Unless expressly stated within the scope of this data protection declaration, the data stored by us will be deleted as soon as they are no longer required for their intended purpose and the deletion does not conflict with any statutory retention obligations. If the data is not deleted because it is required for other and legally permissible purposes, its processing is restricted, i.e. the data is blocked and not processed for other purposes. This applies, for example, to data that we must retain for reasons of commercial or tax law.
Data subjects have the following rights with respect to personal data concerning them:
Data subjects also have the right to complain to a data protection supervisory authority about the processing of their personal data. Contact details of the data protection supervisory authorities are available at https://www.bfdi.bund.de/DE/Service/Anschriften/Laender/Laender-node.html.
Within the scope of a business relationship or other relationship, customers, interested parties or third parties only have to provide us with the personal data that is required for the establishment, implementation and termination of the business relationship or for the other relationship or which we are legally obliged to collect. Without this data, we will usually have to refuse to conclude a contract or provide a service or will no longer be able to perform an existing contract or other relationship.
Mandatory data are marked as such.
For the establishment and implementation of a business relationship or other relationship, we generally do not use fully automated decision-making pursuant to Article 22 of the GDPR. Should we use these procedures in individual cases, we will inform you separately if this is required by law.
When you contact us, e.g. by email or telephone, the data you provide us with (e.g. names and email addresses) will be stored by us in order to answer your questions. The legal basis for the processing is our legitimate interest (Art. 6 para. 1 sentence 1 lit. f GDPR) in answering inquiries addressed to us. We delete the data collected in this context after storage is no longer necessary or restrict processing if there are statutory retention obligations.
From time to time we conduct customer surveys to get to know our customers and their wishes better. In doing so, we collect the data requested in each case. It is our legitimate interest to get to know our customers and their wishes better, so that the legal basis for the associated data processing is Art. 6 para. 1 p. 1 lit f DSGVO. We delete the data when the results of the surveys have been evaluated.
We reserve the right to inform customers who have already used our services or purchased goods about our offers from time to time by email or other electronic means if they have not objected to this. The legal basis for this data processing is Art. 6 para. 1 sentence 1 lit. f GDPR. Our legitimate interest lies in direct advertising (Recital 47 GDPR). Customers can object to the use of their email address for advertising purposes at any time at no additional cost, for example via the link at the end of each email or by sending an email to our email address stated above.
Interested parties have the option of subscribing to a free newsletter. We process the data provided during registration exclusively for the purpose of sending the newsletter. Registration takes place by selecting the corresponding field on our web app, by ticking the corresponding field in a paper document or by another clear action, whereby interested parties declare their consent to the processing of their data, so that the legal basis is Art. 6 para. 1 sentence 1 lit. a GDPR. Consent can be withdrawn at any time, e.g. by clicking on the corresponding link in the newsletter or by sending a message to the email address provided above. The processing of the data until revocation remains lawful even in the event of revocation.
Based on the consent of the recipients (Art. 6 para. 1 sentence 1 lit. a GDPR), we also measure the opening and click rate of our newsletters in order to understand which content is relevant for our recipients.
We send newsletters with SendGrid from the provider Twilio, Inc., 375 Beale Street, Suite 300, San Francisco, CA 94105, USA The provider processes content, usage, meta/communication data and contact data in the USA. Further information can be found in the provider's privacy policy at https://www.twilio.com/legal/privacy
Our web app stores information in the end device of web app users (e.g. cookies) or accesses information that is already stored in the end device (e.g. IP addresses). The following sections show what information this is in detail. This storage and access takes place on the basis of the following provisions:
Downstream data processing is carried out in accordance with the following sections and on the basis of the provisions of the GDPR.
When using the web app for informational purposes, i.e. when site visitors do not send us information separately, we collect the personal data that the browser transmits to our server in order to ensure the stability and security of our web app. This is our legitimate interest, so that the legal basis is Art. 6 para. 1 sentence 1 lit. f GDPR.
These data are
This data is also stored in log files. They are deleted when their storage is no longer necessary, at the latest after 14 days.
Our web app uses Amazon AWS. The provider is Amazon Web Services EMEA Sàrl, Avenue John F. Kennedy 38, 1855 Luxembourg, Luxembourg. The provider processes the personal data transmitted via the web app, e.g. content, usage, meta/communication data or contact data, in the EU. Further information can be found in the provider's privacy policy at https://aws.amazon.com/de/privacy/?nc1=f_pr.
Our web app uses Microsoft Azure. The provider is Microsoft Ireland Operations, Ltd, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland. The provider processes the personal data transmitted via the web app, e.g. content, usage, meta/communication data or contact data, in the EU. Further information can be found in the provider's privacy policy at https://privacy.microsoft.com/de-de/privacystatement?culture=de-de&country=DE.
It is our legitimate interest to provide a web app, so the legal basis for the data processing described is Art. 6 para. 1 sentence 1 lit. f GDPR.
We use the content delivery network Cloudfront (Amazon AWS) for our web app. The provider is Amazon Web Services, Inc, P.O. Box 81226 Seattle, WA 98108-1226 USA. The provider processes the personal data transmitted via the web app, e.g. content, usage, meta/communication or contact data in the USA. Further information can be found in the provider's privacy policy at https://d1.awsstatic.com/legal/privacypolicy/AWS_Privacy_Notice__German_Translation.pdf.
We have a legitimate interest in using sufficient storage and delivery capacities to ensure optimal data throughput even during high load peaks. The legal basis for the data processing described is therefore Art. 6 para. 1 sentence 1 lit. f GDPR.
The legal basis for the transfer to a country outside the EEA is an adequacy decision. The security of the data transferred to the third country (i.e. a country outside the EEA) is guaranteed because the EU Commission has decided in an adequacy decision pursuant to Art. 45 para. 3 GDPR that the third country offers an adequate level of protection.
Site visitors can book appointments with us on our web app. For this purpose, we process meta or communication data in addition to the data entered. We have a legitimate interest in offering interested parties a user-friendly way to make appointments. The legal basis for data processing is therefore Art. 6 para. 1 sentence 1 lit. f GDPR. If we use a tool from a third-party provider for the agreement, the information on this can be found under "Third-party providers".
Users can log in to our web app using one or more single sign-on procedures. In doing so, they use the login data already created for a provider. The prerequisite is that the user is already registered with the respective provider. If a user logs in using the single sign-on procedure, we receive information from the provider that the user is logged in with the provider and the provider receives information that the user is using the single sign-on procedure on our web app. Depending on the user's settings in their account on the provider's website, the provider may provide us with additional information. The legal basis for this processing is Art. 6 para. 1 sentence 1 lit. f GDPR. We have a legitimate interest in providing users with a simple log-in option. At the same time, the interests of the users are safeguarded, as use is only voluntary.
are providers of the procedure(s) offered:
Our web app uses cookies. Cookies are small text files that are stored in the web browser on the end device of a site visitor. Cookies help to make the website more user-friendly, effective and secure. Insofar as these cookies are necessary for the operation of our web app or its functions (hereinafter "technically necessary cookies"), the legal basis for the associated data processing is Art. 6 para. 1 sentence 1 lit. f GDPR. We have a legitimate interest in providing customers and other site visitors with a functional web app.
Specifically, we set technically necessary cookies for the following purpose or purposes:
3.7.1 BetterStack
We use BetterStack to monitor applications and to track errors in applications or on web apps. The provider is Better Stack, Inc, Prague, Hlavni mesto Praha, Czech Republic. The provider processes usage data (e.g. websites visited, interest in content, access times) and meta/communication data (e.g. device information, IP addresses) in the EU. The legal basis for processing is Art. 6 para. 1 sentence 1 lit. f GDPR. We have a legitimate interest in being able to find errors in our applications quickly. The data will be deleted when the purpose of its collection no longer applies and there is no obligation to retain it. Further information can be found in the provider's privacy policy at https://betterstack.com/privacy
3.7.2 Microsoft Clarity
We use Microsoft Clarity to identify business opportunities and for analysis. The provider is Microsoft Ireland Operations, Ltd, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland. The provider processes usage data (e.g. websites visited, interest in content, access times) and meta/communication data (e.g. device information, IP addresses) in the EU. The legal basis for processing is Art. 6 para. 1 sentence 1 lit. a GDPR. Processing is carried out on the basis of consent. Data subjects can withdraw their consent at any time, e.g. by contacting us using the contact details provided in our privacy policy. The revocation does not affect the legality of the processing until the revocation. The data will be deleted if the purpose of its collection no longer applies and there is no obligation to retain it. Further information can be found in the provider's privacy policy at https://privacy.microsoft.com/de-de/privacystatement
3.7.3 Intercom
We use Intercom to communicate with users. The provider is R&D Unlimited Company 2nd Floor, Stephen Court, 18-21 St. Stephen's Green, Dublin 2, Ireland. The provider processes usage data (e.g. websites visited, interest in content, access times), contact data (e.g. email addresses, telephone numbers) and meta/communication data (e.g. device information, IP addresses) in the USA. The legal basis for processing is Art. 6 para. 1 sentence 1 lit. f GDPR. We have a legitimate interest in optimizing the interaction with our web app users. The legal basis for the transfer to a country outside the EEA is standard contractual clauses. The security of the data transferred to the third country (i.e. a country outside the EEA) is guaranteed by standard data protection clauses issued in accordance with the review procedure pursuant to Art. 93 para. 2 GDPR (Art. 46 para. 2 lit. c GDPR), which we have agreed with the provider. We delete the data when the purpose for which it was collected no longer applies. Further information can be found in the provider's privacy policy at https://www.intercom.com/legal/privacy
3.7.4 Google Analytics
We use Google Analytics for analysis. The provider is Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. The provider processes usage data (e.g. websites visited, interest in content, access times) and meta/communication data (e.g. device information, IP addresses) in the USA. The legal basis for processing is Art. 6 para. 1 sentence 1 lit. a GDPR. Processing is carried out on the basis of consent. Data subjects can withdraw their consent at any time, e.g. by contacting us using the contact details provided in our privacy policy. The revocation does not affect the legality of the processing until the revocation. The legal basis for the transfer to a country outside the EEA is an adequacy decision. The security of the data transferred to the third country (i.e. a country outside the EEA) is guaranteed because the EU Commission has decided in an adequacy decision pursuant to Art. 45 para. 3D GDPR that the third country offers an adequate level of protection. The data will be deleted when the purpose of its collection no longer applies and there is no obligation to retain it. Further information can be found in the provider's privacy policy at https://policies.google.com/privacy?hl=de
3.7.5 Sentry
We use Sentry to monitor applications and to track errors in applications or on web apps. The provider is Functional Software, Inc, 132 Hawthorne Street San Francisco, CA 94107, USA. The provider processes usage data (e.g. websites visited, interest in content, access times), content data (e.g. entries in online forms) and meta/communication data (e.g. device information, IP addresses) in the USA. The legal basis for processing is Art. 6 para. 1 sentence 1 lit. a GDPR. Processing takes place on the basis of consent. Data subjects can withdraw their consent at any time, e.g. by contacting us using the contact details provided in our privacy policy. The revocation does not affect the legality of the processing until the revocation. The legal basis for the transfer to a country outside the EEA is an adequacy decision. The security of the data transferred to the third country (i.e. a country outside the EEA) is guaranteed because the EU Commission has decided in an adequacy decision pursuant to Art. 45 para. 3D GDPR that the third country offers an adequate level of protection. The data will be deleted when the purpose of its collection no longer applies and there is no obligation to retain it. Further information can be found in the provider's privacy policy at https://sentry.io/privacy/
3.7.6 Google Tag Manager
We use Google Tag Manager for analysis and advertising. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. The provider processes usage data (e.g. websites visited, interest in content, access times) in the USA. The legal basis for processing is Art. 6 para. 1 sentence 1 lit. a GDPR. Processing takes place on the basis of consent. Data subjects can withdraw their consent at any time, e.g. by contacting us using the contact details provided in our privacy policy. The revocation does not affect the legality of the processing until the revocation. The legal basis for the transfer to a country outside the EEA is an adequacy decision. The security of the data transferred to the third country (i.e. a country outside the EEA) is guaranteed because the EU Commission has decided that the third country offers an adequate level of protection as part of an adequacy decision in accordance with Art. 45 para. 3D GDPR. We delete the data when the purpose for which it was collected no longer applies. Further information can be found in the provider's privacy policy at https://policies.google.com/privacy?hl=de
3.7.7 Calendly
We use Calendly to plan appointments. The provider is Calendly LLC, BB&T Tower, 271 17th St NW, Atlanta, GA 30363, USA. The provider processes usage data (e.g. websites visited, interest in content, access times), contact data (e.g. email addresses, telephone numbers) and master data (e.g. names, addresses) in the USA. The legal basis for processing is Art. 6 para. 1 sentence 1 lit. a GDPR. Processing is carried out on the basis of consent. Data subjects can withdraw their consent at any time, e.g. by contacting us using the contact details provided in our privacy policy. The revocation does not affect the legality of the processing until the revocation. The legal basis for the transfer to a country outside the EEA is an adequacy decision. The security of the data transferred to the third country (i.e. a country outside the EEA) is guaranteed because the EU Commission has decided that the third country offers an adequate level of protection as part of an adequacy decision in accordance with Art. 45 para. 3D GDPR. We delete the data when the purpose for which it was collected no longer applies. Further information can be found in the provider's privacy policy at https://calendly.com/pages/privacy
3.7.8 Zapier
We use Zapier for automation between applications. The provider is Zapier, Inc, 548 Market St. #62411, San Francisco, CA94104-5401, USA. The provider processes usage data (e.g. websites visited, interest in content, access times) and meta/communication data (e.g. device information, IP addresses) in the USA. The legal basis for processing is Art. 6 para. 1 sentence 1 lit. f GDPR. We have a legitimate interest in simply connecting the applications in our company and thus optimizing the way we work. The legal basis for the transfer to a country outside the EEA is an adequacy decision. The security of the data transferred to the third country (i.e. a country outside the EEA) is guaranteed because the EU Commission has decided that the third country offers an adequate level of protection as part of an adequacy decision in accordance with Art. 45 para. 3D GDPR. We delete the data when the purpose for which it was collected no longer applies. Further information can be found in the provider's privacy policy at https://zapier.com/privacy
3.7.9 Startdeliver
We use Startdeliver to communicate with our customers. The provider is Startdeliver AB, Klarabergsgatan 60, 111 21, Stockholm, Sweden. The provider processes contact data (e.g. email addresses, telephone numbers), meta/communication data (e.g. device information, IP addresses) and master data (e.g. names, addresses) in the EU. The legal basis for the processing is Art. 6 Para. 1S. 1 lit. f GDPR. We have a legitimate interest in optimizing the interaction with our customers. The data is deleted when the purpose for which it was collected no longer exists. Further information can be found in the provider's privacy policy at https://support.startdeliver.com/en/articles/4782038-privacy-policy.
3.7.10 Dropbox-Sign
We use Dropbox sign for electronic signatures. The provider is Dropbox, Inc, 333 Brannan Street, San Francisco, CA 94107 USA. The provider processes contact data (e.g. email addresses, telephone numbers), meta/communication data (e.g. device information, IP addresses) and master data (e.g. names, addresses) in the EU. The legal basis for the processing is Art. 6 Para. 1S. 1 lit. f GDPR. We have a legitimate interest in concluding contracts in a simple manner. The data will be deleted if the purpose for which it was collected no longer applies and there is no obligation to retain it. Further information can be found in the provider's privacy policy at https://www.dropbox.com/privacy?trigger=business_footer.
3.7.11 Chargebee
We use Chargebee to manage invoices and subscriptions. The provider is Chargebee, Inc. with registered office at 340 S. Lemon Avenue, Suite #1537, Walnut, California 91789, USA. The provider processes payment data (e.g. bank details, invoices, payment history), meta/communication data (e.g. device information, IP addresses) and master data (e.g. names, addresses) in the EU. The legal basis for the processing is Art. 6 para. 1 sentence 1 lit. b GDPR. The legal basis is Art. 6(1)(1)(b) GDPR, as the processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract. The data will be deleted within 120 days if the purpose for which it was collected no longer applies and there is no obligation to retain it. Further information can be found in the provider's privacy policy at https://www.chargebee.com/privacy/.
3.7.12 DeepL
We use DeepL for translations. The provider is DeepL SE, Maarweg 165, 50825 Cologne, Germany. The provider processes usage data (e.g. websites visited, interest in content, access times), content data (e.g. entries in online forms) and meta/communication data (e.g. device information, IP addresses) in the EU. The legal basis for the processing is Art. 6 para. 1 sentence 1 lit. f GDPR. We have a legitimate interest in offering our product translated into different languages to make it more accessible. The data will be deleted if the purpose for which it was collected no longer exists and there is no obligation to retain it. Further information can be found in the provider's privacy policy at https://www.deepl.com/de/privacy.
3.7.13 Flatfile
We use Flatfile to extract data. The provider is Flatfile Inc, 1624 Market Street Suite, 202 PMB 9138 Denver, CO80202, USA. The provider processes content data (e.g. entries in online forms), contact data (e.g. email addresses, telephone numbers) and master data (e.g. names, addresses) in the USA. The legal basis for the processing is Art. 6 para. 1S. 1 lit. f GDPR. We have a legitimate interest in importing our customer data in the simplest way possible. The legal basis for the transfer to a country outside the EEA is standard contractual clauses. The security of the data transferred to the third country (i.e. a country outside the EEA) is guaranteed by standard data protection clauses (Art. 46 para. 2 lit. c GDPR), which the EU Commission has agreed with the provider as part of the review procedure under Art. 93 para. 2 GDPR. The data will be deleted if the purpose for which it was collected no longer applies and there is no obligation to retain it. Further information can be found in the provider's privacy policy at https://flatfile.com/privacy/.
We reserve the right to change this privacy policy with effect for the future. A current version is always available here.
If you have any questions or comments regarding this privacy policy, please contact us using the details above.
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