Data security and data protection at ContractHero

Security beyond the GDPR: ContractHero keeps your contract data in Europe - under full control

Data processing exclusively on servers in Germany
The processing of your data - including storage, retrieval, forwarding and archiving - takes place exclusively in ISO/IEC 27001:2022, ISO/IEC 27017:2015, ISO/IEC 27018:2019 and CSA STAR CCM v4.0. certified data centers in Frankfurt, Germany.
US CLOUD Act? Our data structure protects you
Our technical architecture - including end-to-end encryption - and contractual safeguards ensure that data access from abroad is neither possible nor legally enforceable. Access to confidential content is reserved exclusively for authorized users.
Complete traceability of all activities
ContractHero documents all relevant actions in detailed audit logs - from file accesses and rights changes to user logins. This allows you to meet internal and regulatory requirements for transparency and compliance - in an audit-proof and fully traceable manner.
Tested security standards and regular penetration tests
ContractHero has its systems regularly tested by external security experts (penetration testing). In addition, we meet the highest requirements in accordance with international security standards - over and above ISO certifications.
Data protection by design and default settings (Privacy by Design & Default)
Our platform is designed in such a way that data protection is already guaranteed at a technical level and by default. Functions that could disclose data are deactivated by default and must be consciously activated.

Tested safety & active responsibility at ContractHero

ISO/IEC 27001: Certified information security
ContractHero is certified to ISO 27001 - the international standard for structured security management. All processes for protecting your data are documented, checked and regularly audited.
GDPR-compliant - 100% EU data storage
We process all data exclusively in the EU and meet all requirements of the GDPR - including data minimization, order processing and clear data subject rights.
EU AI Act: Examined at an early stage
Our AI functions are actively tested for compliance with the EU AI Act - with a focus on transparency, risk assessment and safe use.
member of the Alliance for Cyber Security
As part of the alliance of the German Federal Office for Information Security (BSI), we receive information on current threats and best practices at an early stage, enabling us to continuously protect our platform against new risks.
BITMi member: Digitally secure in medium-sized businesses
ContractHero is a member of the Bundesverband IT-Mittelstand e.V. - for practical, secure digitization solutions specifically for German SMEs.

Frequently asked questions about data security & data protection

What is data security?

Data security means protecting digital data from unauthorized access, theft or loss. It ensures the confidentiality, integrity and availability of sensitive information through technical and organizational measures. The aim is to minimize risks such as data loss or security breaches and to ensure the protection of data in applications and systems.

What role does the GDPR play in data security?

The General Data Protection Regulation (GDPR ) sets regulations for the security and protection of personal data. It prescribes measures to protect against unauthorized access and data loss, e.g. regular data backups and the encryption of sensitive data. Companies must ensure that personal data is processed confidentially, securely and only to the extent necessary. Compliance with these data protection regulations is ensured through technical measures and training.

Data protection vs. data security: what's the difference?

Data security describes all technical and organizational measures that ensure the protection of data against threats such as theft, attacks or loss. These can be encryption, for example, but also backups. The aim is to guarantee the integrity, availability and confidentiality of data.

Data protection regulates how personal data may be lawfully processed and used. It protects the right of private individuals to informational self-determination and ensures that data is only collected to the extent necessary and used for defined purposes. Data protection ensures that sensitive data such as names, addresses or IP addresses are not processed, passed on or stored without permission.

Why is data security important?

Data security protects sensitive data such as company data, personal information and business-critical documents from unauthorized access, theft or loss. Data is often the backbone of a company - a loss or compromise of this information can have serious economic and legal consequences. Effective data security measures enable companies to minimize risks, comply with legal regulations such as the GDPR and strengthen the trust of customers and partners. Data security is therefore not just a technical issue, but also an important factor for the long-term success of a company.

Our measures to ensure data security

The protection of your data is our top priority. Our ISO 27001 certification and GDPR-compliant server locations in Germany and Switzerland guarantee the highest security standards. Regular backups prevent data loss, while user roles and two-factor authentication (2FA) restrict access to authorized persons. Thanks to multi-client capability, subsidiaries and departments remain clearly demarcated. An audit trail documents all changes, and regular audits and employee training close security gaps. In this way, we ensure that your data remains secure, confidential and available at all times.

Data security and digitization

Digitization offers advantages for data security. Unlike physical copies, digital data can be protected by backups, encryption and audit trails. At the same time, the increasing threat from attackers such as cybercriminals requires robust security systems. At ContractHero, we combine technical measures and modern technology to store sensitive data securely and confidentially and protect it against security breaches.

Security functions in ContractHero

Rule-based access control

Granular assignment of rights based on individually definable rules - e.g. by contract type, department, status or user group.

Multi-client capability

Separate management of several organizational units (e.g. subsidiaries) in one account - with clearly separated data, users and rights.

Two-factor authentication (2FA)

Strong protection of user accounts through additional authentication - can be activated for all or specific user groups.

Single Sign-On (SSO)

Connection to central identity services (e.g. Azure AD, Google Workspace, Okta) - for secure, company-wide login.

Audit logs & access history

Complete logging of all activities: Who opened, changed, deleted or released what and when?

Control access to contract documents

Individually define which users can view, edit, release or export contracts - right down to document level.

Release processes & change approvals

Defined workflows for contract releases, changes and approvals - traceable, transparent, secure.

Automated deadlines & protection against deletion

Deadlines are protected against manipulation - reminders and escalations can only be adjusted by authorized users.

Export and download restrictions

Contracts and reports can only be exported or downloaded by authorized users - fully traceable.

Version-safe contract documentation

All changes are automatically versioned - with a time stamp, user ID and change note.

Security with ContractHero: Your contracts in the best hands

Security beyond the GDPR: ContractHero keeps your contract data in Europe - under full control

Data processing exclusively on servers in Germany

US CLOUD Act? Our data structure protects you

Complete traceability of all activities

Tested security standards and regular penetration tests

Data protection by design and default settings (Privacy by Design & Default)

Tested safety & active responsibility at ContractHero

ISO/IEC 27001: Certified information security

GDPR-compliant - 100% EU data storage

EU AI Act: Examined at an early stage

member of the Alliance for Cyber Security

BITMi member: Digitally secure in medium-sized businesses

End-to-end encryption